Terms and Conditions for Ember Brew

Welcome to Ember Brew. These Terms and Conditions govern your use of our website and the purchase of products and services from us. By accessing or using our online platform, you agree to comply with and be bound by these terms. Please review them carefully.

1. Acceptance of Terms

By accessing and using our website, including but not limited to browsing, purchasing products, subscribing to services, or enrolling in training, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

2. Services Provided

Ember Brew provides a range of services and products which include, but are not limited to: online retail of roasted coffee beans, coffee subscriptions, wholesale coffee supply, coffee equipment sales, and barista training programs. Specific terms and conditions may apply to certain services or product types and will be provided at the point of sale or service enrollment.

3. Products and Pricing

All products listed on our online platform are subject to availability. We strive to ensure that all descriptions, images, and prices of products are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on our site is inaccurate at any time without prior notice (including after you have submitted your order). Prices are displayed in GBP and are subject to change without notice. Applicable taxes and shipping fees will be added to your order total at checkout.

4. Orders and Payments

When placing an order through our online platform, you agree that all information provided is accurate and complete. You authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees. All sales are final once processed, though specific return and refund policies apply as detailed in section 6.

5. Shipping and Delivery

Our shipping and delivery policies are outlined on a dedicated page accessible via our main navigation. We aim to dispatch orders promptly, but delivery times may vary depending on your location and the shipping method selected. Ember Brew is not responsible for delays caused by third-party shipping carriers.

6. Returns and Refunds

Due to the perishable nature of coffee, we generally do not accept returns on roasted coffee beans unless there is a verifiable defect in the product or an error on our part. For non-perishable items like equipment, returns may be accepted within a specified period, provided the item is unused and in its original packaging. All return requests must be initiated by contacting our customer service. Refunds will be processed to the original payment method after inspection of the returned item.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Ember Brew or its content suppliers and protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of Ember Brew. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

8. User Conduct

You agree to use our website and services only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

9. Limitation of Liability

Ember Brew shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services or for the cost of procurement of substitute goods and services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through or from our website.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ember Brew, its directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of our website or services, your violation of these Terms and Conditions, or your infringement of any intellectual property or other right of any person or entity.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

Ember Brew reserves the right to modify these Terms and Conditions at any time without prior notice. Your continued use of our website and services following any such modifications constitutes your agreement to the new terms. We encourage you to review these terms periodically to stay informed of any updates.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at: